These Terms of Service ("Terms") govern your access to and use of Mermix ("the Service"), a cloud-based resource planning tool for Jira teams operated by Belesiotis Software & Consulting Services Single-Member Private Company (ΒΕΛΕΣΙΟΤΙΣ SOFTWARE AND CONSULTING SERVICES ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.), trading as "Belesio SCS" ("we", "us", or "our") — a single-member private company (ΙΚΕ) established under the laws of Greece, with its registered seat at Pantanassis 1, 73101 Chania, Crete, Greece, GEMI no. 194842158000, VAT / ΑΦΜ EL803336283. By creating an account or using the Service, you agree to be bound by these Terms.
You must provide accurate and complete information when registering. You are responsible for:
You must notify us immediately of any unauthorised access to your Account. We are not liable for any loss resulting from unauthorised use of your credentials.
When you register, you choose a workspace URL (e.g. yourcompany.mermix.io). You agree that your chosen workspace name:
We reserve the right to rename, reclaim, or suspend any workspace that violates this policy, with or without prior notice. If your workspace name is reclaimed, we will work with you to choose an alternative. Certain workspace names are permanently reserved for infrastructure, security, or trademark protection purposes and cannot be registered.
You agree not to:
Access to paid features requires an active Subscription. Key billing terms:
New Accounts receive a 14-day free trial with access to Starter-tier features: the Starter allowance of planned resources, unlimited portfolio workspaces, planner accounts and Jira projects, the AI Copilot using the Haiku model with the Starter monthly credit allowance, and all reporting and Jira integration features. Current plan allowances are published on our pricing page. The trial clock starts on the first successful Jira synchronisation; Accounts that never synchronise expire 14 days after signup. No credit card is required to start a trial.
At the end of the trial period:
Voluntary cancellation: You may cancel your Subscription at any time from your account settings (myaccount.mermix.io). Cancellation takes effect at the end of the current billing period. During the remaining paid period, the Service continues to function normally.
Grace period: After your Subscription ends (whether by cancellation, non-payment, or trial expiry), your data is preserved in read-only mode for 30 days. You may reactivate your Account at any time during this period by subscribing to a paid plan.
Data deletion: After the 30-day grace period, your entire workspace — including all project data, resources, allocations, worklogs, and configuration — is permanently deleted. This action is irreversible. Your account shell (identity, billing history, and invoice records) is preserved for legal and accounting purposes.
Suspension by us: We reserve the right to suspend or terminate Accounts that violate these Terms, engage in fraudulent activity, or pose a security risk. We will provide reasonable notice where possible, except in cases of imminent harm or legal obligation.
Your data: You retain full ownership of all Customer Data. We do not claim any intellectual property rights over your data. You grant us a limited, non-exclusive, worldwide licence to store, process, and transmit your data solely to provide and improve the Service.
Our service: Mermix, including its software, design, documentation, and branding, is the intellectual property of [Company]. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, worldwide licence to use, modify, and incorporate such feedback without obligation to you.
The Service includes AI-powered features ("AI Copilot") that use third-party large language models to assist with planning analysis, scheduling suggestions, data queries, and report generation.
Transparency: In accordance with the EU AI Act (Regulation 2024/1689), we disclose that:
Advisory nature: AI-generated outputs are advisory and informational only. They are not a substitute for professional judgement. You are solely responsible for reviewing, validating, and acting upon any AI-generated suggestions. We make no warranty as to the accuracy, completeness, or suitability of AI outputs.
Human oversight: All AI-initiated actions that modify your data (moving tasks, changing assignments, updating effort) require explicit human confirmation before execution. No changes are made without your approval.
Data handling: When you use AI Features, relevant planning data from your workspace is sent to our AI provider (Anthropic) for processing. This data:
AI credits: AI usage is metered via a credit system. Each AI interaction consumes credits based on the model used. Monthly credit allowances are included with each plan and reset on your billing anniversary. Additional credits may be purchased as non-refundable, non-expiring top-up packs.
Opt-out: AI Features are optional. The core planning, scheduling, and reporting functionality of Mermix works independently of AI. You may choose not to use AI Features without any loss of core functionality.
The Service uses two storage mechanisms — both strictly necessary and exempt from consent under the ePrivacy Directive (Article 5(3)):
mermix_myaccount, HttpOnly, SameSite=Strict, Secure in production, 24-hour lifetime) required to maintain the login session. No tracking, no third-party.Our marketing website (portal.mermix.io) uses server-side analytics to count page views and measure traffic sources. This processing occurs entirely on our servers — no cookies, no tracking scripts, and no client-side storage are used on the marketing site. No consent banner is required.
We do not use advertising cookies, tracking pixels, or third-party analytics scripts anywhere in the Service or on our website.
We aim for high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance where possible.
Beta disclaimer: During the beta period, the Service is provided on an "as available" basis. No service level agreement (SLA) applies. We may introduce breaking changes, reset features, or modify functionality with reasonable notice.
SLA commitments may be agreed separately in writing for Enterprise-tier customers.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend, and hold harmless [Company], its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
Neither party shall be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet outages, or failures of third-party service providers.
These Terms are governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Chania, Greece.
For customers within the European Union: nothing in these Terms affects your statutory rights under applicable consumer protection legislation in your country of residence.
We may update these Terms from time to time. We will notify registered users of material changes by email at least 30 days in advance. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your Subscription before the changes take effect.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and [Company] regarding the Service and supersede all prior agreements, understandings, and representations.
For questions about these Terms, contact us at [email protected] or via our contact form.